Frequently Asked Questions
What types of videos can you guys edit?
We can edit any kind of online video from Facebook ads, instagram videos, to our speciality, YouTube videos. We also edit commercials, real estate videos, and online course videos. We do have limitations though and they are:
– The finished video can’t be longer than 30 minutes
– We can’t do voice overs.
– We can’t create 2D and 3D animations.
– Subtitles do cost extra ($79/month for all plans)
What is the turnaround time?
Our turnaround time is 48 hours and our revisions are 24 hours.
How many can I really get for the Unlimited Chops plan?
The short answer is…depending on your video request frequency and revision request frequency you can get 8-12 videos back a month! Let me explain…Our editors are super fast. We offer a 48 turnaround time and we will work on one video of yours at a time. When we finish that video we start on the next one. Feel free to upload 4, 5, 6 videos to us at a time. We’ll build a queue and start editing the first video in the queue.
How do I upload the footage to you?
You need a Dropbox account. You can get a free version up to 2 GB, but if you’re on a monthly plan you’ll need a premium account for $9.99.
Your shared Dropbox folder will have a few folders in it. One folder is called “Raw Footage.” Anytime you want to make a request simply create a NEW folder inside that folder. Title that new folder with the date and just backdate each if needed. Then place your video files in there. If you have B-roll simply create a B-roll folder and so on and so on. Just be organized, that’s all.
How To Submit a Request?
After payment, we send you an email to login to our video request portal. There you just need to fill your profile that includes few questions about your brand.
Just follow three simple steps here.
1. Upload your videos to Dropbox.
2. Complete your profile on video request portal and create the first request for your video.
3. Your dedicated Editor will take that card from there and you will see it going from different phases of editing, Assign –> Editing —> Quality check—> Submission.
As soon as our editor is done with your video, you will get an email from our system.
How does the whole process work?
After payment, you will be redirected to create an account on our client – editor portal. There you just need to complete your profile that includes a few questions about your brand and style of video. We will then match you with your editor within 8 hours and send you a welcome email with a shared Dropbox folder link where you can upload to. You’re all set up and from on just…
Follow three simple steps here.
1. Upload your videos to Dropbox.
2. Complete your video request from inside of Portal. Your dedicated Editor will take that card from there and you will see it going from different phases of editing, Assign → Editing → Quality check → Submission.
As soon as our editor is done with your video, you will get an email from our system with a download link to the video. There you can ask for any revisions you’d like using a timestamping comment system.
How will we communicate to ensure the work gets done?
You will have direct access to your editor through email. The more seamless way to communicate though is through The Vidchops Portal. Once you make your purchase, you’ll automatically be redirected to a form where you will create an account to our Portal where you can request video edits and collaborate with your editor through comments. You’ll also receive an email from your editor within 24 hours of signing up. Like I said, you can always communicate with them through simple email too. Portal is a simple project management tool that will enable you to:
– Submit video editing requests.
– Provide feedback on the card through description to your editor.
– Obtain video link to download it from Dropbox.
– If you want any revisions you can just make timestamped comment in dropbox too, 🙂. Your editor will read those revision comments and will make changes accordingly. This is why we use dropbox! This in an incredible feature that makes revisions easy for you and your editor.
Do you guys color grade videos?
Yes, we do color grade but this is basic color grading. We can tone your footage, fix basic white balance problems, exposure problems etc. But we will not go into masking and more complex gradings. Our clients love how we color grade their stuff though, they tell us in testimonials!
Can you add B-roll and music to my video?
Yes we can. We can include your B-roll or we can add b roll from our stock footage library. All you have to do is request it. We also have access to a large royalty-free music library. That is also included in each of our plans.
Is there a limit on raw video and finished video length?
Yes, You can upload 45 min of raw footage and finished video length will not be more than 20 minutes unless you sign up for custom package. For any custom query please send us email at email@example.com.
Which software your editors work on?
Our editors work on FCPX. This is another thing that separates us from our copycats and allows us to include way better CTA’s, call outs, and other animations.
Can I ask for your editors to edit videos for my all channels?
Yes, while submitting new video request, Just mention which channel it belongs to and which branding to be used in it.
Do you have an affiliate program.
Yes we offer 50% commission on the front end. We also offer recurring commissions for special affiliates. Please send us an email at firstname.lastname@example.org
Can you resize video for other social media channels?
So this is how it works. We will edit your video in standard 16:9 format. Once you approve the video, we will realize that video to the other two social media channels of you liking without any additional cost. For example Instagram feed video 1.1 and instagram story 9:16. Depending on what you want this may take another 24 hours for these separate versions.
When you say you don’t do animation what does that mean?
It means no complex 2D and 3D animations from scratch. We can’t create the footage for your project from scratch. We will provide text animations and calls to action.
How do you know how to edit my videos to my liking?
Our editors train our editors on how to do this and it’s really our secret sauce. We know you only want the clips where you look your best and that’s exactly what we’re going to include. This objective eye helps to improve the quality of your final videos. We also ask you all the right questions in your on-boarding process to learn what you’re looking for and then we will take that and improve upon it. Remember, we offer unlimited revisions as well so if there is ever a small change you want to be made we can do that.
Can I see some examples of your past work?
Yes! We have edited well over 3,000 videos at this point, but here are a few of those examples: Our Portfolio